Refund policy

Refund and Return Policy

We want every order from MAHDI MOHIBI to arrive in the condition it left us. If something is wrong, tell us and we will fix it.

Damaged, thawed or incorrect items. Contact us at service@zenithfurbaby.shop within 48 hours of delivery with your order number and a photograph of the item and its packaging. We will replace the item or refund it in full, including any delivery charge for that item, once the return is approved.

Change of mind. Unopened, still-frozen items can be returned within 30 days of delivery. Email service@zenithfurbaby.shop first and we will confirm the return address and instructions. Items must come back frozen and in their original packaging. Refunds are issued to the original payment method within 5–10 business days of the returned goods being received and checked.

What cannot be returned. For food safety reasons we cannot accept items that have been thawed, cooked, opened or stored outside freezing conditions, or orders returned without prior contact.

Your rights. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Questions about a return? Email service@zenithfurbaby.shop or call +61 416 930 257, Monday to Saturday, 8am–6pm AEST.